Return Policy

Equipment Purchases

JR Copier Ohio wants you to be completely satisfied with your purchase. If you are not satisfied with equipment purchased from us, please contact us within 30 days of delivery to discuss your options.

New Equipment

New equipment may be returned within 30 days of delivery if:

• The equipment is in original, unopened packaging
• All accessories and documentation are included
• A return authorization has been obtained from JR Copier Ohio

A restocking fee of 15% may apply to returned new equipment. Shipping and delivery charges are non-refundable.

Refurbished Equipment

Certified pre-owned equipment may be returned within 14 days of delivery if:

• The equipment has not been modified or damaged
• All accessories and documentation are included
• A return authorization has been obtained

A restocking fee of 20% applies to returned refurbished equipment.

Equipment Exchanges

If the equipment doesn't meet your needs, we're happy to work with you on an exchange for a more suitable model. Exchange requests should be made within 30 days of delivery. Price differences and delivery charges for the exchange may apply.

Defective Equipment

If equipment is defective upon delivery or develops a defect covered under warranty, please contact us immediately. Defective equipment will be repaired or replaced at no charge under the manufacturer's warranty terms. Warranty claims are subject to manufacturer policies.

Supplies and Consumables

Toner, paper, and other consumable supplies may be returned if:

• Items are unopened and in original packaging
• Items are returned within 30 days of purchase
• Items are currently stocked products (no special orders)

No restocking fee applies to supply returns that meet these criteria.

Leased Equipment

Equipment acquired through lease agreements is subject to the terms of your lease contract. Please refer to your lease agreement for information on early termination, upgrades, and end-of-lease options.

Rental Equipment

Rental equipment may be returned at any time with proper notice as specified in your rental agreement. Early return of rental equipment is not subject to restocking fees, but minimum rental periods may apply.

Return Process

To initiate a return:

1. Contact us at (888) 498-2550 or info@jrcopiermn.com
2. Provide your order number and reason for return
3. Obtain a Return Authorization (RA) number
4. We will arrange pickup of the equipment
5. Refunds are processed within 14 business days of receipt

Contact Us

For questions about returns or to request a return authorization:

JR Copier Ohio
Phone: (888) 498-2550
Email: info@jrcopiermn.com